Privacy Policy

This Privacy Policy explains how Brown & Geeson Ltd collects, uses and protects your personal information when you use our website or services.

1. Who We Are

Brown & Geeson Ltd
Unit 12 Buckingham Square
Wickford Business Park
Wickford, Essex
SS11 8YQ
United Kingdom

Company Number: 2671935

We are the data controller responsible for your personal data.

If you have any questions regarding this policy you can contact us via our website contact page.

2. Data Protection Law

We process personal data in accordance with the following legislation:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018

3. Information We Collect

We may collect and process the following personal information:

Name
Billing and delivery address
Email address
Telephone number
Order history and transaction information
Technical information such as IP address, browser type and device information

This information is collected when you:

place an order
create an account
contact us
browse our website
subscribe to newsletters

4. How We Use Your Information

We use your personal data to:

process and deliver your orders
communicate with you about your order
manage your account
provide customer support
improve our website and services
prevent fraud and maintain security

If you opt in to receive marketing communications we may also use your email address to send product updates or promotions.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract – to fulfil orders you place with us
Legal obligation – for accounting and tax requirements
Legitimate interests – to improve our services and prevent fraud
Consent – where you have opted in to marketing communications

6. Sharing Your Information

We only share your personal information where necessary to operate our business, including with:

payment providers
delivery and courier companies
IT and website service providers
analytics providers such as Google Analytics

These providers only process personal data on our behalf and are required to protect your information.

We do not sell or rent your personal data to third parties.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom or European Economic Area. Where this occurs we ensure appropriate safeguards are in place to protect your personal data.

8. Data Retention

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected.

Order and financial records are generally retained for up to 6 years to comply with UK tax and accounting requirements.

9. Your Rights

Under UK data protection law you have the right to:

access the personal data we hold about you
request correction of inaccurate information
request deletion of your data
restrict or object to certain processing
request transfer of your data to another provider
withdraw consent for marketing communications

If you wish to exercise any of these rights please contact us.

10. Security

We take appropriate technical and organisational measures to protect your personal data.

Our website uses industry standard encryption (HTTPS / TLS) to secure data transmitted online.

11. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

enable shopping basket functionality
remember login sessions
analyse website usage

You can control or disable cookies through your browser settings.

12. Third-Party Services

We may use third-party services including:

Google Analytics
social media advertising platforms
embedded video services

These providers may collect technical data in accordance with their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

14. Complaints

If you believe we have not handled your personal data correctly you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).